Privacy Policy

1. About this policy

WTP Group ("we", "us", "our") is committed to protecting the personal information of the individuals we work with. This Privacy Policy explains how we collect, use, store, disclose and protect your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the Privacy and Other Legislation Amendment Act 2024.

This policy applies to candidates, clients, referees, website visitors, and any other individual whose personal information we handle in connection with our recruitment and talent partnership services.

2. What personal information we collect

The types of personal information we may collect depend on the nature of our relationship with you and include:

Candidates: Full name, contact details (email, phone number, address), employment history, qualifications and professional memberships, salary expectations and current remuneration, right to work status and visa details, referee details, career preferences and motivations, and any other information you provide in your CV or during conversations with us.

Clients and employer partners: Contact details of key personnel, business information, role requirements, workplace culture details, and billing information.

Website visitors: Device information, IP address, browser type, pages visited, and interaction data collected through cookies and analytics tools.

Referees: Name, contact details, professional relationship to the candidate, and the content of reference conversations.

We do not generally collect sensitive information (such as health information, racial or ethnic origin, political opinions, or criminal records) unless it is directly relevant to a specific role requirement and you provide explicit consent.

3. How we collect personal information

We collect personal information directly from you when you submit an enquiry through our website, book a conversation with us, provide your CV or resume, participate in a discovery session or interview, provide references, or communicate with us via phone, email or other channels.

We may also collect information about you from third parties, including referees you have nominated, publicly available sources such as LinkedIn and professional directories, our employer partners (where they refer you to us), and job boards or recruitment platforms.

Where we collect information from third parties, we take reasonable steps to ensure you are made aware of this collection.

4. Why we collect personal information

We collect and use your personal information for the following purposes: to provide recruitment and career guidance services, to match you with suitable employment opportunities, to facilitate introductions between candidates and employer partners, to conduct reference checks and employment verification, to communicate with you about relevant opportunities and market insights, to manage and administer our client and candidate relationships, to improve our website and services, to comply with our legal and regulatory obligations, and to manage our internal business operations.

We will not use your personal information for a purpose other than the purpose for which it was collected, unless you have consented or the secondary use is related to the primary purpose and would be reasonably expected.

5. How we store and protect your information

We store personal information in our recruitment management system (JobAdder), email systems, and associated business tools. We take reasonable steps to protect your information from misuse, interference, loss, unauthorised access, modification and disclosure.

Our security measures include access controls limiting information to authorised personnel, encrypted data transmission through our website (SSL/TLS), regular review of our data handling practices, and contractual obligations on third-party service providers to protect your information.

We retain personal information only for as long as it is needed for the purposes described in this policy, or as required by law. Where information is no longer needed, we take reasonable steps to destroy or de-identify it.

6. Disclosure of personal information

We may disclose your personal information to our employer partners and clients for the purpose of facilitating employment opportunities (with your knowledge and, where appropriate, consent), referees you have nominated, our service providers who assist us in delivering our services (including our recruitment management platform, communication tools, and IT providers), regulatory authorities or law enforcement agencies where required or authorised by law, and professional advisers including accountants and lawyers.

We will not sell your personal information to any third party.

7. Overseas disclosure

Some of our service providers may store data on servers located outside Australia, including in the United States and European Union. Where we disclose personal information to overseas recipients, we take reasonable steps to ensure they handle your information consistently with the Australian Privacy Principles. Our key platforms and their data locations include JobAdder (Australia), Google Workspace (global), and Apollo.io (United States).

8. Cookies and website analytics

Our website uses cookies and similar technologies to improve your experience and understand how visitors interact with our site. We use essential cookies that are necessary for the website to function, and analytics cookies that help us understand website usage patterns.

You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our website.

We do not use cookies to identify you personally unless you have provided your information through a form or booking on our site.

9. Third-party links

Our website may contain links to external websites operated by third parties. We are not responsible for the privacy practices of those websites. We encourage you to review the privacy policies of any external site you visit.

10. Your rights

Under the Australian Privacy Principles, you have the right to request access to the personal information we hold about you, request correction of any information that is inaccurate, incomplete, out of date, or misleading, request deletion of your personal information where it is no longer needed for the purpose it was collected (subject to any legal obligations to retain it), withdraw consent where we are relying on your consent to process your information, and make a complaint if you believe we have breached your privacy.

We will respond to access and correction requests within 30 days. There is no charge for making a request, though we may charge a reasonable fee for providing access if the request requires significant effort to fulfil.

11. Automated decision-making

We do not use automated decision-making processes that produce legal or similarly significant effects on individuals without human involvement. Where we use technology tools to assist in sourcing or matching candidates, final decisions regarding introductions and recommendations are always made by our team.

12. Children's privacy

Our services are designed for working professionals and we do not knowingly collect personal information from individuals under 18 years of age.

13. Data breaches

In the event of a data breach that is likely to result in serious harm to affected individuals, we will notify the Office of the Australian Information Commissioner (OAIC) and affected individuals as soon as practicable, in accordance with the Notifiable Data Breaches scheme under Part IIIC of the Privacy Act.

14. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The updated policy will be published on our website with the revised date. We encourage you to review this policy periodically.

15. Contact us

If you have any questions about this Privacy Policy, wish to access or correct your personal information, or wish to make a privacy complaint, please contact us.

Privacy Officer WTP Group Email: support@wtpgroup.com Phone: 1300 720 832

If you are not satisfied with our response to a privacy complaint, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by phone on 1300 363 992.